“Can I Pick Your Brain?” Is a Line Item

“Can I Pick Your Brain?” Is a Line Item

Set a monthly budget for free help, spend it on purpose, and have a ready answer for every request that comes in after it’s gone. Once you’re any good at what you do, the requests start. A friend of a friend wants to grab coffee and hear how you got...
Stop Making the Same Decision Every Week

Stop Making the Same Decision Every Week

Turn every decision you’ve made more than twice into a written rule, so it stops being a decision and becomes a lookup. Here is a partial list of things a solo operator decides, from scratch, over and over: whether to take the small job, whether to give the...
A Number You Can’t Act On Today Is Entertainment

A Number You Can’t Act On Today Is Entertainment

Check your business numbers on a schedule, not on impulse, and only check the ones that would change what you do this week. Count how many times a day you look at a number about your business. Sales so far this month. Site visits. Follower count. Open rate on the last...
Give the Old Business a Deadline

Give the Old Business a Deadline

Most turnaround stories skip the hardest part. They tell you what the company pivoted from and what it pivoted to, and they leave out the months in between when the old business was still paying the bills, the new one wasn’t paying anything, and the founder was...
Avon Started as a Book Salesman’s Free Gift

Avon Started as a Book Salesman’s Free Gift

In the 1880s, David McConnell sold books door to door in upstate New York. It was hard work with a low hit rate, and he needed something to get past the front door. So he started offering a small vial of perfume, which he made himself, as a thank-you to any woman who...
3M Was a Mining Company With Nothing to Mine

3M Was a Mining Company With Nothing to Mine

In 1902, five businessmen in Two Harbors, Minnesota, put their money into a mining operation. The plan was straightforward: dig up corundum, the hard mineral used in grinding wheels, and sell it to manufacturers. They called the company Minnesota Mining and...
Loneliness Is a Business Risk

Loneliness Is a Business Risk

Treat regular contact with other people who do what you do as operating infrastructure, not a social nicety, and schedule it the way you’d schedule anything else the business depends on. When you left the workplace, you left some things gladly: the meetings, the...
Nobody Is Going to Send You Home

Nobody Is Going to Send You Home

Build an external stop signal into your day, because the one thing a solo operator never gets is someone else deciding that work is over. Ask an employee when their workday ends and they’ll tell you a time. Ask a solo operator and you’ll get a pause....
Write Your Sick Day Policy Before You Need It

Write Your Sick Day Policy Before You Need It

Decide now, while you’re healthy, exactly what happens to your business on a day you can’t work, so that being sick never turns into a business decision. Every employed person gets sick days. Not because their employer is generous, but because someone...
Your Best Leads Already Paid You Once

Your Best Leads Already Paid You Once

Every quarter, write a short, specific message to clients you haven’t worked with in a year or more, with one reason to talk now. Somewhere in your records is a list of people who already did the hardest thing a customer can do: they trusted you with money once....
Put the Rush Fee in Writing Before Anyone’s in a Rush

Put the Rush Fee in Writing Before Anyone’s in a Rush

Decide now what a rush costs, put it on every quote and in every agreement, and let the fee do the talking when the emergency arrives. It’s Thursday afternoon. A client needs it by Monday. Your weekend was going to be a weekend. And now you’re in the worst...
Never Send One Price

Never Send One Price

Every quote goes out with two options, a solid version and a fuller one, so the client’s question changes from “should I?” to “which one?” A single price is a yes-or-no question, and you’ve handed the client the “no.”...
You Lost Your Commute. Build a Fake One.

You Lost Your Commute. Build a Fake One.

The drive to work was never just a drive. It was the thirty minutes your brain used to change modes, and most people who work from home deleted it without replacing it. Ask anyone who went from an office to a home business what they miss, and the commute is never on...
The “Not Included” Line That Ends Scope Creep

The “Not Included” Line That Ends Scope Creep

Put a short, plain list of what the project does not include at the top of every proposal, and point to it the first time a client asks for more. Scope creep almost never arrives as a demand. It arrives as a question. “While you’re in there, could you...
The Five-Minute Testimonial

The Five-Minute Testimonial

Ask for the testimonial in the same message where the client says they’re happy, ask three specific questions instead of “would you write something,” and offer to draft it from their answers. Every small business has a folder of glowing emails from...
Turn Every “No” Into a Dated “Yes”

Turn Every “No” Into a Dated “Yes”

When you’re too busy to take on work, never decline it. Give a start date instead, and keep a list of everyone who’s waiting. A full calendar is the best problem a small business can have, and most owners handle it badly. A good lead calls, you’re...
The Business You Have Is the One Worth Building

The Business You Have Is the One Worth Building

The imaginary business, the one with better clients and a cleaner model and a fresh start, is always more appealing than the real one. That’s exactly why it’s a trap. Every owner keeps a second business somewhere in the back of their mind. It has a better...
You’re Allowed to Be Bad at This for a While

You’re Allowed to Be Bad at This for a While

The awkward middle, where you’re no longer a beginner and not yet good, is where most people quit. It’s also the only road to the other side. There’s a stretch in every new business, and every new skill inside a business, where you know enough to see...
Nobody Is Coming to Give You Permission

Nobody Is Coming to Give You Permission

The credential, the sign, the right moment, the person who finally says “you’re ready.” None of it is on its way. The permission was always yours to grant. A surprising number of capable people are waiting. Not for money, not for a market, not for a...