Send the Agenda Before Every Call

Send the Agenda Before Every Call

THE TACTIC The day before any client call, send three lines: what you’ll cover, what you need from them, and what you’ll both have decided by the end. Most client calls start the same way. A few minutes of small talk, then “So, what did you want to...
Charge for the First Step

Charge for the First Step

THE TACTIC Before quoting a large or unclear project, sell a small, fixed-price first phase that figures out what the project actually needs. A lead comes in with a big, fuzzy request. They want a new website, or a full bookkeeping cleanup, or a renovation plan, but...
You Already Hit the Goal You Started With

You Already Hit the Goal You Started With

THE IDEA The goalposts moved so gradually you never noticed crossing them. Go back and find the goal you set on day one, and check it against where you are. Try to remember what you wanted when you started. Not what you want now, but then. For a lot of people it was...
The Job You Left Wasn’t Safe Either

The Job You Left Wasn’t Safe Either

THE IDEA Working for yourself didn’t swap safety for risk. It swapped one kind of risk, which you couldn’t see or control, for another kind you can. At some point someone has probably asked you, with real concern, whether you miss the security of a regular...
Every Client You Have Chose You Over Someone Else

Every Client You Have Chose You Over Someone Else

THE IDEA You don’t need to talk yourself into being good enough. Every paying client already made that decision, with their own money, when they had other options. There’s a particular kind of doubt that shows up on a Monday morning. It isn’t about...
Every New Tool Costs You a Week

Every New Tool Costs You a Week

THE PRACTICE Adopt new apps and software only on a set day, and only if something else goes when they come in. You see a post about a scheduling tool that saves someone five hours a week. A peer mentions the project management app that finally fixed their workflow. An...
Your Idea List Is a Debt, Not a Savings Account

Your Idea List Is a Debt, Not a Savings Account

THE PRACTICE Put an expiration date on every business idea you write down, and let the ones you haven’t acted on quietly go. Almost every solo operator has one. A note on their phone, a notebook, a document called “Ideas” or “Someday.” A...
Keep a List of Everything You’re Waiting On

Keep a List of Everything You’re Waiting On

THE PRACTICE Write down every open item that’s in someone else’s hands, with the date you’ll chase it, so you can stop checking on it in your head. Most to-do lists only track the things you have to do. But a surprising amount of a solo...
Call the Customers Who Left

Call the Customers Who Left

When a business starts to slide, the instinct is to look forward. New offer, new marketing, new website, new niche. What almost nobody does is look back at the people who already told them something was wrong, by leaving. Former clients and lapsed customers are the...
Mark the Finish Before You Start the Next Thing

Mark the Finish Before You Start the Next Thing

THE PRACTICE Give every finished project a small, fixed ending ritual, because when you work alone, nobody else will notice that something got done. In a company, finishing something is a public event. The launch gets announced in a meeting. Someone brings a cake....
Keep One Thing You’re Allowed to Be Bad At

Keep One Thing You’re Allowed to Be Bad At

THE PRACTICE Have at least one regular activity where you’re a beginner, nothing is being measured, and there’s no plan to ever turn it into money. Running a business turns you into a person who evaluates everything. Every hour has a rate. Every idea gets...
Nobody Reminds You to Book the Checkup Anymore

Nobody Reminds You to Book the Checkup Anymore

THE PRACTICE Pick one week a year as your maintenance week and book every routine appointment into it, the way a company schedules its equipment servicing, so your own upkeep stops depending on remembering. When you had a job, a surprising amount of your health upkeep...
The Wrap-Up Note That Sells the Next Project

The Wrap-Up Note That Sells the Next Project

THE TACTIC End every project with a short written summary of what was done, what it produced, and what the obvious next step is, sent while the client is still happy. Most projects end with a whimper. You send the final deliverable, the client says thanks, the invoice...
Sell Ten Hours at a Time

Sell Ten Hours at a Time

THE TACTIC Offer your best clients a prepaid block of hours at a small discount, so they stop asking for quotes on small things and you stop invoicing for them one at a time. Every solo operator has a client who sends small requests. A tweak here, a quick fix there, a...
When You’re Full, Don’t Say No. Say When.

When You’re Full, Don’t Say No. Say When.

THE TACTIC Replace “I can’t take this on right now” with a real waitlist: a specific start date, a small deposit to hold it, and a follow-up you actually send. The best problem a solo operator can have is too much work, and most of us handle it...
The Boring Version of Your Business Is the One That Wins

The Boring Version of Your Business Is the One That Wins

The exciting version of your business lives in your head. The boring version, the one where you do the same competent thing every week, is the one that actually pays you. Nobody starts a business to send invoices on time. You start because of the version in your head:...
You’ve Already Survived Your Worst Month

You’ve Already Survived Your Worst Month

Confidence built on a pep talk lasts a morning. Confidence built on a record of what you’ve already gotten through lasts, so keep the record. Think back to the worst month you’ve had in this business. Not a rough one. The worst one. The month a big client...
Most of Your Competition Is Going to Quit

Most of Your Competition Is Going to Quit

You don’t have to be the best in your field. You have to still be here in three years, and most of the people you’re worried about won’t be. Look at the people who started around the same time you did. The ones in your trade group, the ones you...