Bubble Wrap Failed as Wallpaper, Then Failed Again

Bubble Wrap Failed as Wallpaper, Then Failed Again

In 1957, an engineer named Al Fielding and a Swiss inventor named Marc Chavannes ran two layers of plastic shower curtain through a heat-sealing machine. The sheet that came out was full of trapped air bubbles. They thought they had invented a new kind of textured...
Give Your Business Worries an Appointment

Give Your Business Worries an Appointment

THE PRACTICE Set aside fifteen minutes at the same time each day to think through business worries on paper, and when they show up at other times, write them down for that slot. Every business owner worries. Cash flow, a slow pipeline, a client who’s gone quiet,...
Give Your Clients a Number That Isn’t Yours

Give Your Clients a Number That Isn’t Yours

THE PRACTICE Use a separate phone number for your business, and decide when it’s on, so your personal phone stops being a direct line to your work. Early on, most solo operators give clients their personal cell number. It’s easy and it feels personal, and...
Book Next Year’s Time Off Before You Book Anything Else

Book Next Year’s Time Off Before You Book Anything Else

THE PRACTICE Put every week of time off for the coming year on your calendar now, before client work has a chance to claim those weeks. Ask a solo operator when they last took a full week off, and you’ll often hear a pause. Maybe two years ago. Maybe before they...
Put a “Starting At” Price on Your Website

Put a “Starting At” Price on Your Website

THE TACTIC Publish a starting price for each of your main services, so leads who can’t afford you filter themselves out before they ever book a call. Many small businesses keep their prices off their website. The reasons sound sensible: every project is...
Turn Your Most Common Job Into a Product

Turn Your Most Common Job Into a Product

THE TACTIC Take the job you’re asked for most often, give it a name, a set price and a defined scope, and sell it as a package instead of quoting it from scratch every time. Most solo operators have one job they do more than any other. The bookkeeper’s...
Make the Proposal Payable

Make the Proposal Payable

THE TACTIC Add the deposit, and a way to pay it, directly to every proposal, so accepting the work and paying to start it are the same step. Here’s how most small deals close. You send a proposal. A few days later the client replies, “Looks great,...
Tired Isn’t the Same as Wrong

Tired Isn’t the Same as Wrong

THE IDEA Exhaustion makes every problem look like proof you chose the wrong path. Most of the time it’s proof of something smaller: you need rest, or help, or fewer things on your plate. Sometime late on a long week, a certain thought tends to show up. Maybe...
Nobody Is Watching as Closely as You Think

Nobody Is Watching as Closely as You Think

THE IDEA The crowd you imagine judging every move you make is mostly in your head. Everyone else is busy thinking about their own business. A lot of small decisions get stuck on an imaginary audience. You hold off on raising your prices because of what your clients...
Stop While You Still Know What’s Next

Stop While You Still Know What’s Next

The hardest part of most work isn’t the middle. It’s the first ten minutes. You sit down, open the file and stare at it. Where were you? What was the plan? You reread yesterday’s notes, check email “just quickly,” tidy a folder, and...
Give Clients Two Call Days

Give Clients Two Call Days

A single 30-minute call at 11 a.m. doesn’t cost you 30 minutes. It costs you the morning. You can’t start anything big at 9:30 because the call is coming. After it ends, you need a few minutes to write notes and send the follow-up, and by then it’s...
Define Done in One Sentence

Define Done in One Sentence

Most tasks don’t take too long because they’re hard. They take too long because nobody decided what “done” looks like. “Work on the website” can eat a whole afternoon and still not be finished, because it was never finishable. It...
Your Next Business May Already Be Buying From You

Your Next Business May Already Be Buying From You

Every business has an idea of who its customer is. The bookkeeper serves restaurants. The photographer shoots weddings. The web designer works with local retailers. That picture shapes the website, the pricing, the marketing and the way the owner describes the...
YouTube Launched as a Dating Site Nobody Used

YouTube Launched as a Dating Site Nobody Used

In early 2005, three former PayPal employees, Chad Hurley, Steve Chen and Jawed Karim, registered the domain YouTube.com. The plan was a dating site with a twist: instead of writing a profile, you’d upload a video of yourself. The slogan was “Tune In, Hook...
Pay Yourself Like You’re an Employee

Pay Yourself Like You’re an Employee

THE PRACTICE Pay yourself a fixed amount on a fixed schedule from the business account, no matter how the month went, and let the business absorb the ups and downs instead of you. One month, three clients pay at once and there’s more in the account than...
The Sunday Dread Is Telling You Something Specific

The Sunday Dread Is Telling You Something Specific

THE PRACTICE When the dread shows up before the week starts, write down exactly what it’s about, then deal with that one thing instead of the whole week. Plenty of people who work for themselves assumed the Sunday-night feeling would go away once they left their...
Your Commute Was Doing a Job

Your Commute Was Doing a Job

THE PRACTICE Create a short, fixed routine that opens and closes your workday, so your head knows when work starts and when it’s over. Almost nobody misses commuting. The traffic, the train delays, the forty minutes each way that you’ll never get back....
Price the Change Before You Make It

Price the Change Before You Make It

THE TACTIC When a client asks for something new in the middle of a project, send a short written change order with the added cost and the new timeline before you do any of it. The project is underway. The scope was agreed, the price was set, and things are going well....