Mark the Finish Before You Start the Next Thing

Mark the Finish Before You Start the Next Thing

THE PRACTICE Give every finished project a small, fixed ending ritual, because when you work alone, nobody else will notice that something got done. In a company, finishing something is a public event. The launch gets announced in a meeting. Someone brings a cake....
Keep One Thing You’re Allowed to Be Bad At

Keep One Thing You’re Allowed to Be Bad At

THE PRACTICE Have at least one regular activity where you’re a beginner, nothing is being measured, and there’s no plan to ever turn it into money. Running a business turns you into a person who evaluates everything. Every hour has a rate. Every idea gets...
Nobody Reminds You to Book the Checkup Anymore

Nobody Reminds You to Book the Checkup Anymore

THE PRACTICE Pick one week a year as your maintenance week and book every routine appointment into it, the way a company schedules its equipment servicing, so your own upkeep stops depending on remembering. When you had a job, a surprising amount of your health upkeep...
The Wrap-Up Note That Sells the Next Project

The Wrap-Up Note That Sells the Next Project

THE TACTIC End every project with a short written summary of what was done, what it produced, and what the obvious next step is, sent while the client is still happy. Most projects end with a whimper. You send the final deliverable, the client says thanks, the invoice...
Sell Ten Hours at a Time

Sell Ten Hours at a Time

THE TACTIC Offer your best clients a prepaid block of hours at a small discount, so they stop asking for quotes on small things and you stop invoicing for them one at a time. Every solo operator has a client who sends small requests. A tweak here, a quick fix there, a...
When You’re Full, Don’t Say No. Say When.

When You’re Full, Don’t Say No. Say When.

THE TACTIC Replace “I can’t take this on right now” with a real waitlist: a specific start date, a small deposit to hold it, and a follow-up you actually send. The best problem a solo operator can have is too much work, and most of us handle it...
The Boring Version of Your Business Is the One That Wins

The Boring Version of Your Business Is the One That Wins

The exciting version of your business lives in your head. The boring version, the one where you do the same competent thing every week, is the one that actually pays you. Nobody starts a business to send invoices on time. You start because of the version in your head:...
You’ve Already Survived Your Worst Month

You’ve Already Survived Your Worst Month

Confidence built on a pep talk lasts a morning. Confidence built on a record of what you’ve already gotten through lasts, so keep the record. Think back to the worst month you’ve had in this business. Not a rough one. The worst one. The month a big client...
Most of Your Competition Is Going to Quit

Most of Your Competition Is Going to Quit

You don’t have to be the best in your field. You have to still be here in three years, and most of the people you’re worried about won’t be. Look at the people who started around the same time you did. The ones in your trade group, the ones you...
“Can I Pick Your Brain?” Is a Line Item

“Can I Pick Your Brain?” Is a Line Item

Set a monthly budget for free help, spend it on purpose, and have a ready answer for every request that comes in after it’s gone. Once you’re any good at what you do, the requests start. A friend of a friend wants to grab coffee and hear how you got...
Stop Making the Same Decision Every Week

Stop Making the Same Decision Every Week

Turn every decision you’ve made more than twice into a written rule, so it stops being a decision and becomes a lookup. Here is a partial list of things a solo operator decides, from scratch, over and over: whether to take the small job, whether to give the...
A Number You Can’t Act On Today Is Entertainment

A Number You Can’t Act On Today Is Entertainment

Check your business numbers on a schedule, not on impulse, and only check the ones that would change what you do this week. Count how many times a day you look at a number about your business. Sales so far this month. Site visits. Follower count. Open rate on the last...
Give the Old Business a Deadline

Give the Old Business a Deadline

Most turnaround stories skip the hardest part. They tell you what the company pivoted from and what it pivoted to, and they leave out the months in between when the old business was still paying the bills, the new one wasn’t paying anything, and the founder was...
Avon Started as a Book Salesman’s Free Gift

Avon Started as a Book Salesman’s Free Gift

In the 1880s, David McConnell sold books door to door in upstate New York. It was hard work with a low hit rate, and he needed something to get past the front door. So he started offering a small vial of perfume, which he made himself, as a thank-you to any woman who...
3M Was a Mining Company With Nothing to Mine

3M Was a Mining Company With Nothing to Mine

In 1902, five businessmen in Two Harbors, Minnesota, put their money into a mining operation. The plan was straightforward: dig up corundum, the hard mineral used in grinding wheels, and sell it to manufacturers. They called the company Minnesota Mining and...
Loneliness Is a Business Risk

Loneliness Is a Business Risk

Treat regular contact with other people who do what you do as operating infrastructure, not a social nicety, and schedule it the way you’d schedule anything else the business depends on. When you left the workplace, you left some things gladly: the meetings, the...
Nobody Is Going to Send You Home

Nobody Is Going to Send You Home

Build an external stop signal into your day, because the one thing a solo operator never gets is someone else deciding that work is over. Ask an employee when their workday ends and they’ll tell you a time. Ask a solo operator and you’ll get a pause....
Write Your Sick Day Policy Before You Need It

Write Your Sick Day Policy Before You Need It

Decide now, while you’re healthy, exactly what happens to your business on a day you can’t work, so that being sick never turns into a business decision. Every employed person gets sick days. Not because their employer is generous, but because someone...
Your Best Leads Already Paid You Once

Your Best Leads Already Paid You Once

Every quarter, write a short, specific message to clients you haven’t worked with in a year or more, with one reason to talk now. Somewhere in your records is a list of people who already did the hardest thing a customer can do: they trusted you with money once....
Put the Rush Fee in Writing Before Anyone’s in a Rush

Put the Rush Fee in Writing Before Anyone’s in a Rush

Decide now what a rush costs, put it on every quote and in every agreement, and let the fee do the talking when the emergency arrives. It’s Thursday afternoon. A client needs it by Monday. Your weekend was going to be a weekend. And now you’re in the worst...