Give Your Business Worries an Appointment

Give Your Business Worries an Appointment

THE PRACTICE Set aside fifteen minutes at the same time each day to think through business worries on paper, and when they show up at other times, write them down for that slot. Every business owner worries. Cash flow, a slow pipeline, a client who’s gone quiet,...
Give Your Clients a Number That Isn’t Yours

Give Your Clients a Number That Isn’t Yours

THE PRACTICE Use a separate phone number for your business, and decide when it’s on, so your personal phone stops being a direct line to your work. Early on, most solo operators give clients their personal cell number. It’s easy and it feels personal, and...
Book Next Year’s Time Off Before You Book Anything Else

Book Next Year’s Time Off Before You Book Anything Else

THE PRACTICE Put every week of time off for the coming year on your calendar now, before client work has a chance to claim those weeks. Ask a solo operator when they last took a full week off, and you’ll often hear a pause. Maybe two years ago. Maybe before they...
Put a “Starting At” Price on Your Website

Put a “Starting At” Price on Your Website

THE TACTIC Publish a starting price for each of your main services, so leads who can’t afford you filter themselves out before they ever book a call. Many small businesses keep their prices off their website. The reasons sound sensible: every project is...
Turn Your Most Common Job Into a Product

Turn Your Most Common Job Into a Product

THE TACTIC Take the job you’re asked for most often, give it a name, a set price and a defined scope, and sell it as a package instead of quoting it from scratch every time. Most solo operators have one job they do more than any other. The bookkeeper’s...
Make the Proposal Payable

Make the Proposal Payable

THE TACTIC Add the deposit, and a way to pay it, directly to every proposal, so accepting the work and paying to start it are the same step. Here’s how most small deals close. You send a proposal. A few days later the client replies, “Looks great,...
Tired Isn’t the Same as Wrong

Tired Isn’t the Same as Wrong

THE IDEA Exhaustion makes every problem look like proof you chose the wrong path. Most of the time it’s proof of something smaller: you need rest, or help, or fewer things on your plate. Sometime late on a long week, a certain thought tends to show up. Maybe...
Nobody Is Watching as Closely as You Think

Nobody Is Watching as Closely as You Think

THE IDEA The crowd you imagine judging every move you make is mostly in your head. Everyone else is busy thinking about their own business. A lot of small decisions get stuck on an imaginary audience. You hold off on raising your prices because of what your clients...