Conflict can arise anywhere at any time, regardless of how well team members work with each other. Failure to address conflict efficiently can lead to high turnover rates, which can cost anywhere from 16%–216% of the salary of the individual as noted in our last article on turnover rates. Here are a few steps to minimize the friction in your workplace when conflict comes to the surface.

Hear Both Sides of the Issue

Arguments are driven by emotion most of the time. To find a resolution that appeals to both parties you need to understand the feelings of both sides. Many arguments aren’t balanced, so hearing the aggressor’s side of the problem can shed some light as to why there is a conflict in the first place. Likewise, if both parties hear each other’s thoughts on the issue as a whole; It can be enough for the two sides involved to work out their differences.

Promote the ‘WIIFM’ In a Conflict

WIIFM or “What’s In It For Me” helps us understand a wide variety of human behaviors, including conflict resolution. It’s imperative to understand that people are unlikely to change how they handle a situation unless they have an incentive. Understanding the WIIFM factor for both sides of the issue is key to satisfying both parties and bringing them closer to a compromise.

Avoid Over-Compromising

Parties in the conflict may want nothing more than to be removed from the situation entirely. They may find it unbearably stressful and will go to any length to appease the other party. While one party gets their way, the other may feel victimized and will foster feelings of resentment with all parties involved. Those feelings of resentment can cause more friction in the near future. On the other hand, the party that refused to compromise may be emboldened to act similarly in the future. When a conflict has been settled, always ensure both parties are happy with the outcome to prevent further friction.

If you find conflicts persist in your workplace, I encourage you to use these steps as a starting point for your research. If you’re still struggling with conflict resolution in your workplace, look into an AFEUSA membership. AFEUSA members can utilize our Member Forums where fellow entrepreneurs can give you their best advice on conflict mitigation.