An architectural theory you can use every day.
When the Board of Directors of a mid-sized Eastern college decided to build an extensive addition to their campus, their first step was to hire an architect. Being intelligent men and women, they chose a particularly intelligent architect.
Plans were submitted and approved, and the addition was eventually completed. It was magnificent, just what the directors had hoped for.
“Well done!” they said to the architect, patting him on the back and enthusiastically shaking his hand. “We’re very pleased!”
But everyone else reacted quite differently. “Weird,” said the students. “Big Mistake,” said the faculty members. “Most unusual,” said the visiting alumni.
It appeared that the directors and the architect had forgotten something: the sidewalks. Grass had been planted everywhere there wasn’t a building, parking lot or road! Yet, when asked about this, the director’s just smiled and said, “Don’t worry. The sidewalks will appear in due time.” And they did.
Within a year the students, faculty and visitors had made their own paths, the most convenient and heavily traveled paths were those in which the glass was completely worn away.
And that’s when the architect returned and quickly drew plans for the ideal sidewalk system. It had already been planned for him by the people who use it! Even the necessary widths for each sidewalk were self evident.
It was all part of the architect’s original concept. “Form follows function,” he had told the directors. “So lets make sure we know what functions we’re dealing with before we commit ourselves to a particular form.”
He was right. And this eminently practical theory can be adapted, with equally pleasing results, to other endeavors such as management, sales and even child rearing.
Here’s What You Can Do:
- If you’re a manager, continually question the policies that you ask your employees to abide by. When were these policies instituted, and for what purpose? Has your industry or company changed since then? How about your employees or customers? Have they changed? If so, some of your policies may be outdated and counterproductive, like sidewalks that force people to walk where they don’t need or want to go. Such policies should be improved upon or eliminated.
- If you’re a salesperson, remember not to treat all your clients the same way. Instead of imposing upon them YOUR solution, ask them enough questions to form a clear picture in your mind of what it is they wanted to accomplish. Whether you drop by unannounced or set appointments, whether your sales cycle is minutes or months long, make sure you product is the exact solution to your customer’s needs. How many times has a ‘salesperson’ tried to force your needs to fit his or her product? Don’t insist your customers walk on YOUR sidewalks. Walk WITH them, on THEIRS.
- If you’re a parent of more than one child, be careful not to rear your second child the same as you did the first. Chances are they have different personalities, different needs, likes and dislikes. Treat them accordingly. And if there’s a significant age difference between them they’re probably growing up in different environments. So don’t make all your children stay on the same sidewalk when they’re probably headed toward different destinations.
-Joel Weldon