As we adjust to the new business landscape, brick and mortar stores are taking the brunt of this pandemic. If you’re revamping your business plan to emphasize eCommerce during this situation, then shipping companies are your best friends. To ensure your company is eCommerce-friendly, you need to be aware of the changes UPS and FedEx are making.


Currently, UPS is delivering to areas around the world that they’re still permitted to. Most of their services are still providing the same delivery timeframes, but they’re suspending their service guarantee. However, whether or not the businesses that serve as UPS drop off locations close or not is up to their discretion. As a result, UPS is continuously updating its global locator to ensure customers know exactly where to drop off packages. While UPS employees don’t require a signature for packages, you still need to acknowledge that UPS is making a delivery and possibly show your ID.


FedEx is still shipping to impacted areas as local conditions and government regulations allow. Currently, they’re experiencing a higher demand with a limited capacity due to the high volume of flight constellations by airlines. Additionally, they’re suspending their Money-Back-Guarantee since the travel restrictions are impacting their ability to provide their usual quality of service. Finally, FedEx also only requires their drivers to seek verbal confirmation from customers upon delivering their packages.

These are just some of the policy changes we’re seeing from shipping companies. To stay informed on the latest shipping requirements and restrictions, keep your eyes on their websites. Also, if you’re an AFEUSA member, make sure you’re utilizing your exclusive discounts with UPS and FedEx through your membership portal.


Article by
Wayne Goshkarian,
Senior Advisor

Wayne Goshkarian in front of his jet